Refund policy

Returns

Standard catalog jewelry may be returned within 30 days of delivery. A standard catalog item does not become final sale because it is temporarily out of stock or requires normal production time.

To be eligible for a return, your item must be unworn, unused and unaltered, in its original condition, and returned in its original packaging along with the receipt or proof of purchase.

Please contact us before returning an item. To start a return, email us at marinamjewelry@gmail.com with your order number and the reason for your return. Once your return is authorized, we will provide instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

If a returned item does not meet these conditions, Marina M Jewelry reserves the right to decline the return and reship the item to you.

Return Shipping

Customers are responsible for return shipping costs for standard returns. If your item arrived defective, damaged or incorrect, please contact us and we will arrange the return with you.

Final Sale Items

The following items are final sale and are not eligible for return or exchange, unless they arrive damaged or defective. Final-sale status is disclosed before purchase.

  • Personalized jewelry
  • Engraved jewelry
  • Resized jewelry
  • Altered jewelry
  • Custom-designed jewelry
  • Special-order merchandise sourced specifically for a customer
  • Items designated as final sale
  • Gift cards

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item is defective or damaged, or if you received the wrong item. We will evaluate the issue promptly and work with you to make it right.

Exchanges

Exchanges are available for eligible items, subject to availability and prior authorization. Please contact us before returning an item for exchange. If a direct exchange isn't possible, we may process a return and you may place a new order for the desired item.

Refunds

All returns are inspected upon receipt before a refund is approved. We will notify you once your return has been inspected and whether your refund has been approved. Approved refunds are issued to your original payment method. Please note that your bank or credit card provider's processing times may vary.

If you have any questions about a return, please contact us at marinamjewelry@gmail.com.